Customer Care Reminder Program

Oil Change Reminders

Plaza Automotive Center will send you an oil change reminder mailer, based on your specific driving habits AND the type of oil you use. We believe that you should change your oil every 3,000 miles if you use regular oil and every 5,000 miles if you use full synthetic. Many manufacturers are extending the recommended oil change interval, but we know this is not the best way to maintain your vehicle.

Scheduled Maintenance Reminders

Every vehicle has a maintenance schedule that should to be followed to ensure a healthy vehicle. We will send you a reminder for all of the major service intervals your car needs.

Technician Recommended Service Reminders

We understand, you may not want to do everything that we recommend right away. We will send you a note a month later just to remind you of our car service discussion and you can choose the time to have them done.

Email Reminder and Follow up Promise

The Plaza Automotive Center Email Reminder and Follow up Promise is extremely comprehensive. We will call you within two weeks of service to make sure that everything is okay with the work performed. If you have a problem or are in any way not satisfied, we will work with you to find a remedy. After your service is completed, we will contact you via email with a short questionnaire designed to measure your satisfaction with Plaza Automotive Center and your car service.

Other Customer Care Perks

When your car is getting repaired, the last thing you want is to be stranded without any way of getting around! That’s why we’ll offer you a loaner car absolutely free while your car is in the shop. Our loaner fleet includes seven different cars, including two Toyota Prius hybrids!

 

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Now that your car is in tip-top shape, shouldn’t it look the part? But who wants to waste all that water? Plaza sure doesn’t! Instead we use a steam system that uses less than one gallon of water and only two and a half cups of waste to clean a full-sized vehicle! Now you can look good in your shiny car without harming the planet!

 

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Every once in a while, a bad part makes its way onto the road. But why should that be your problem? At Plaza Automotive, we stand by our parts and repairs, which is why we have no problem offering you a lifetime warranty. All the aspects of your car that you expect to last a lifetime should do just that!

 

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When your car breaks down, it’s a very scary situation to be in! But not to worry. Plaza is here to help. We offer roadside assistance at any hour of the day, because we know that scary things can happen at any time. We are always prepared to help our customers.

 

Learn more here!